Shipping & Return Policy
All orders are processed within 1 to 2 business days. If you wish to cancel the order during that time please call the Customer Care Team at 1-888-585-6190 and they will immediately cancel your order.
Universal Physicians is committed to helping you be the best you. If for any reason you are not completely satisfied with our products, please first call our Customer Care Team at 1-888-585-6190. They can help with application or customize the order to better meet your needs. If they are not able to answer your questions or concerns a team member can help you return your product.
Whatever you choose to do, Universal Physicians stands behind its products with a 30-day money-back guarantee (from ship date) on all products purchased directly from Universal Physicians. This means if for any reason you are not completely satisfied, you can request and obtain a full refund of the purchase price.
How to Return Your Product
Call Customer Care at 1-888-585-6190. Customer Care representative will provide all of the necessary information for obtaining your refund.
Please allow 14 business days for the refund to be applied back to your credit card. If you paid by personal check please allow up to 30 days for processing and return by mail.
Most orders are processed within 24-48 hours of receipt (processing time does not include weekends or holidays). Orders are processed and shipped Monday - Friday, excluding major holidays.
Orders shipped via Standard Shipping are delivered within 7-10 business days from the order’s ship date. Please note: orders outside the domestic US will be delivered within 14-21 days from ship date. Most Standard orders are processed and shipped within 1-2 business days, depending on product availability.
Orders are shipped and delivered on business days (Monday through Friday, except major holidays).
Orders shipped via Priority Shipping are delivered within 3-5 business days from ship date. Orders are shipped and delivered on business days (Monday through Friday, except major holidays). Non-Continental orders require an additional $10.00 shipping fee.