Please see below for answers to some of our most commonly asked question. Didn’t find what you are looking for? Please reach out to us so we can find you what you need.


What’s your return policy?

The new products you purchase from Universal Physicians, LLC are satisfaction guaranteed. If any product fails to meet your reasonable expectations, it may be returned for replacement or refund less shipping. The product must be returned in the original packaging or in preapproved packaging within the 30-day period.

Along with the guarantee, Universal Physicians covers the new product under a one year limited warranty. Universal Physicians guarantees they will repair or replace a malfunctioning unit or will issue a refund less shipping upon receipt of the unit. This warranty pertains to malfunctions which occur during normal use and normal operating conditions on products that are purchased as “new”


When will my order arrive?

Most orders ship within 2-4 business days* after they are processed, except when noted. Most domestic shipments arrive via UPS Ground, 3-7 business days after they are shipped.

Credit card orders are billed within 24 hours of shipment date, though an initial credit card authorization typically takes place the same business day an order is placed.

Universal Physicians’s website and US direct retail businesses are operated within the continental US for customers within the US and therefore do not ship or bill to international addresses. Universal Physicians delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only.

*Business days are defined as Monday through Friday, except holidays.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions.

Email us at support@uphealthusa.com or write to us at Universal Physicians Customer Service, 7747 Supreme Avenue NW, North Canton, Ohio 44720.